Booking Policies
Day Tours
- Payment Due – We require full payment within one week after booking. We will then send you a receipt that will also serve as your tour confirmation.
- Cancellation and Refunds – If you cancel your reservation on a day tour up to 3 days before the tour, we will refund you in full. However, if the day tour involves a ticketed event, we may withhold the cost of the ticket, unless we are able to fill your space. Within three days of the tour, refunds will be based on costs we are able to get refunded from our tour suppliers.
- Rescheduled and Cancelled Tours – If Pleasurebent Tours cancels or postpones a tour you may request a full refund or maintain a credit on your account for the price of the tour plus a $10 bonus credit.
- Group minimums – Pleasurebent Tours reserves the right to cancel tours that do not reach the minimum number of participants (usually 15 to 25 people).
Destination Tours
- Livery Pickup / Drop-off Service Included – If you live in the Tucson metro area, including Green Valley, Vail, Saddlebrooke and Catalina, we offer a complimentary livery/pickup service (round-trip) from your doorstep to the Airport or our Motorcoach! Several days before departure you will be notified of your pickup time. If you live outside the livery area, our Team Members will be happy to help you arrange other plans to meet the tour group.
- Payment Due – We require a deposit to hold your space on a multi-day tour. Please call our office to ensure availability on a tour, and then upon
booking you can pay for the deposit via check, money order or most major credit cards. Please do not mail a deposit without checking availability as most of our tours fill quickly. - Deposits – Generally, $80 per person for tours four days or fewer, $150 per person for tours five days or more, or $200 for domestic tours with airfare, and $500-$600 for international tours with airfare. The terms and conditions for deposits relating to all international tours, some domestic tours and cruises vary – please inquire upon booking. If we do not receive this deposit within one week after your reservation was made, we reserve the right (due to high demand) to resell the space. Final payments are usually due approximately 45 days in advance for motorcoach tours and approximately 65 days in advance for tours with flights. Final payment dates may be earlier due to airline or other vendor deadlines. Final payment dates appear on your tour confirmation and deposit receipt.
- Cancellation and Refunds – Generally, unless otherwise stated in the tour details, deposits are refundable up to the final payment date – less a $30 per person administration fee for motorcoach tours four days or shorter, a $50 per person administration fee for motorcoach tours that are five days or longer or $100 per person for domestic tours that include airline tickets. The terms and conditions for cancellations and refunds relating to all international tours, some domestic tours and cruises vary – please inquire upon booking. If there are non-refundable airline tickets or other reservation fees involved, we will withhold that amount from the deposit refund. After the final payment date your payments are non-refundable, unless there is a waiting list for the tour and we resell the space.
- Rescheduled and cancelled tours – If Pleasurebent Tours cancels or postpones a tour you may request a full refund or maintain a credit on your account for the price of the tour.
- Travel Insurance – We recommend you purchase a travel protection plan to help to protect you and your travel investment against the unexpected, so you can relax and enjoy your tour. Find out more information on the tour detail page under Pricing.
- Late Bookings – If you make a tour reservation after the final payment date of that tour, full payment is due within two days of booking that tour. If you book a fly-out after the final payment date, you may be subject to a package price increase to cover airline price increases.
- Price Increases – Pleasurebent Tours reserves the right to pass on fuel surcharges, airfare increases and currency fluctuations.
- Group minimums – Pleasurebent Tours reserves the right to cancel tours that do not reach the minimum number of participants (usually 15 to 25 people).
Responsibility
Pleasurebent Tours acts solely as agents in arranging hotel, sight-seeing, baggage handling